Retail Partners

We at Dealer Service Academy are please to have partnered with Volvo Cars of North America in order to support them with Interactive Walk-Around +.

This allows us to conduct Four (4) Days of On-Site Implementation with Volvo Retailers around the United States. Dealer Service Academy is on-site and hands-on, giving your service team complete focus and dedication. We build a service environment that increases customer satisfaction, builds loyalty and attracts new business.

Your tailored individual dealership Volvo Interactive Walk Around + installation begins with a kick off workshop designed to excite, energize and educate your entire dealership team through intensely powerful customer-focused process training. With on-site real time coaching, your staff will immediately see how customers respond to the new way of doing business. This immediate, positive feedback reinforces behavior, which ultimately creates an ongoing cultural change within your dealership.

Contact us today for a sample agenda that may be customized to fit your and your dealer’s needs call (855)372-9255

Here is an example of what occurs after the four days has been conducted at a dealership:

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Highlights of the Implementation include:

  • Evaluation on the Service Lane
  • Service Implementation Meeting
  • Service Consultant Implementation and Skills Development
  • Coaching and Training for the Next Business Day
  • Implementation on the Service Lane
  • Modeling of techniques through direct interaction with service advisors and customers
  • Utilization of dealership tools
  • Presentations at the vehicles
  • Service Consultant Implementation and Skills Development
  • Telephone Reservations Skills Training
  • Shop Meeting (All Technicians)
  • Next Reservations Process
  • Service Manager Coaching MeetingAccessories, Merchandising and Marketing Meeting
  • Dealer/General Manager Closing Meeting

 

Automotive Training Experts Call Us Today to Schedule a visit!

Why Us?

Dealer Service Academy’s distinct differentiators is the ability to offer leading service expertise, to deliver it via top-notch, interactive implementation and to make the connection between information and action. Interactivity is our hallmark.
Merchant Services

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