Everyone is looking for ways to be Productive at work. It’s time to set down that gallon size coffee or soda, toss out that long to do list…but wait you don’t have a long to do list. You have paper bits and sticky notes around your work station. You have to check on warranty claims and technicians reports. You have to stay on top of work flow which you have little control over.
Yes, you are a Service Advisor you have to rely on others to be productive.
Not! You must control what you can and set the agenda for your day. You should think of your self as information central. This is your job. Planning and being prepared when your client rolls into your drive with vehicle history, manufactures suggested services and recall reports. Have a Process in place that allows you to share the service menu and point out the information for their vehicles needs. Gather the nuggets of need from your customer. Now turn that over to the technicians. See where this is going? The technicians follow up with you after they preform there MPI and you as information central gather that information and share it with the customer. All of the information. It is up to you as information central to share all of it! Your client may not choose to get all the work done but you are planting seeds for services needed. Most importantly by sharing all the information you will save them time and money, while keeping their vehicle within engineering specifications so they may enjoy the safety, reliability and performance that your customers have come to rely on.
Being Productive means sharing information with everyone on your team. You aren’t tightening bolts but you are the gear that turns your day. If you don’t get the information and process it to the right people then no one can get there job done.
Your benefit satisfied customers and increased productivity.
Customer satisfaction and team work in the shop all starts with you!
“How may I be of service to you today?”
Automotive Service Advisor Training and coaching is a luxury for some teams are you on an elite team? Do your managers want to see goals met and exceeded? The first step is having a process in force. One you can measure.
Contact: Andrea@DealerServiceAcademy.com for your Automotive Service Drive Process Training and Coaching options.
No matter what your industry, your customers want more than just great products and workable solutions.
What they really want to know is that you–personally–are the type of person whom they can trust to get the job done. With Automotive Service Advisor coaching and training Dealer Service Academy can give you the information to exceed your clients expectation. Your retail facility will never have slumping CSI numbers again! Your upfront communication skills will shine on the drive and your profits will soar.
Here are the seven things they want to see in you: 1. Independent Thinking
Customers want to know that you’ll represent their interests, even it’s not in your own financial interest–and particularly when the proverbial chips are down. (Of course, it’s your job to make certain that the chips stay up.) 2. Courage
Customers want to know that you can be trusted to do the right thing. They expect you to tell them if buying what you’re selling is a mistake, or not truly in their interests. That takes real guts. 3. Pride
The best customers don’t want you to truckle and beg. Because they’re trusting you to deliver, they want to work with proud, successful people who can handle even the most difficult tasks. 4. Creativity
Customers don’t have the time to sit and listen to cookie-cutter sales presentations. However, they always have time for somebody who can redefine concerns or issues and devise workable solutions. 5. Confidence
Customers are taking a risk when they buy from you. They both need and expect you to exude the kind of confidence that assures them you’ll do what it takes to make them happy. 6. Empathy
Customers want you to see the situation from their perspective. They want you to understand where they are, how their business works, and the challenges that they face–not just intellectually, but in your gut. 7. Honesty
Above all, customers want you to be honest with them. In fact, the previous six values are built upon a foundation of honesty. Without honesty, you have absolutely nothing to offer any customer
Do you have a service process in place?
For Automotive Service Advisor Training and Automotive Service Manager training and coaching processes.
Contact Andrea at (855)372-9255 ext 104 today or email andrea@dealerserviceacademy.com
2012 is almost over and you have survived another year.
We’ve come to the end of a very eventful year. The economy is improving, and we all look forward to new opportunities for growth in 2013.
Many of those opportunities will be influenced by new technology, like Tablets in the service drive and mobile apps. Consumers and businesses alike are excited about new ways to shop that are faster, more convenient, and safer.
We’re here to help you succeed in the coming year, with expert advice on choosing equipment and the best way to maximize that equipment. Many retailers train and coach how to use these programs and how to get your staff trained on the functions that are at their finger tips. How ever they don’t train and coach how your consumer arrives at the facility and the consumer needs. Dealer Service Academy trains the upfront communication skills that your advisors and quick lube personnel need to enhance the mobile devices that are so costly to you and your facility.
If your advisors know how to use the many functions that’s step one. Jack Lupo and Dealer Service Academy will coach how to engage and build value so your customer may make a logical decision on obvious repairs that are needed.
This is called giving a presentation on the drive. With this interactivity along with or without a mobile device, Dealer Service Academy and their team of expert coach’s will take your Automotive Fixed Operations team out of writing mode and back into Advisor mode.
Automotive Service Advisor Training is Key to your growth in 2013. Our retail partners agree that the service processes that Dealer Service Academy coaches and trains will out perform any of our compeition.
Contact us today to increase profitability, CSI and Upfront communication skills with your future customers. We all know that your service advisors have the traffic to make or break your front end sales! Success and Growth is at the top of our Goals list for 2013 is it yours? Contact us at 855-327-9255 for our 1st quarter package pricing.
Dealer Service Academy’s distinct differentiators is the ability to offer leading service expertise, to deliver it via top-notch, interactive implementation and to make the connection between information and action.
Interactivity is our hallmark.
