Tag Archive | "vehicle"

Wow Your customers

4 steps that will “WOW” your customers

Wow Your customers This question was asked Describe the best customer service you’ve ever received? Where was it? What made it so special? These are 2 stand out answers. #1 At an Italian food restaurant. It was great b/c the waiter was at my table within minutes, kept my drink full at all times, brought […]

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Posted in Coaching, Dealer Service Academy, Ford Motor Company, Social Media, Training, Volvo Cars of North America, Walk-Around

Service Advisor Training: Building Relationships by Providing Fuel Savings Tips

Inflated fuel costs consume a huge part of your customers’ budgets. It would be naïve to think that gas prices will decrease any time soon, if ever.

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Posted in Site Articles

The Unpopularity of Advisors and Consequently of Automotive Service Advisor Training

There are growing numbers of automotive service advisors who are victims of occupational fatigue caused by the impression that they are the only ones who can save the sinking ship.

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Posted in Site Articles

Should you set the parking brake all the time?

The parking brake is called the parking brake for a reason: you should use it when you park your car.

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Posted in Dealer Service Academy

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