Tag Archive | "Service Manager"

Wow Your customers

4 steps that will “WOW” your customers

Wow Your customers This question was asked Describe the best customer service you’ve ever received? Where was it? What made it so special? These are 2 stand out answers. #1 At an Italian food restaurant. It was great b/c the waiter was at my table within minutes, kept my drink full at all times, brought […]

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Posted in Coaching, Dealer Service Academy, Ford Motor Company, Social Media, Training, Volvo Cars of North America, Walk-Around

Presentations by gender?

When working with the public on your service drive do you change your process, your tone, your gestures when speaking with the opposite sex? Do we change the way we deliver information to women as opposed to men? Some say we do they even write blogs and books about this topic. Treating people equal isn’t […]

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Posted in Coaching, Dealer Service Academy, Ford Motor Company, Jack Lupo, Training, Walk-Around

DSA2-2

The 3 P’s, Plan, Process & Productivity

Everyone is looking for ways to be Productive at work. It’s time to set down that gallon size coffee or soda, toss out that long to do list…but wait you don’t have a long to do list. You have paper bits and sticky notes around your work station. You have to check on warranty claims […]

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Posted in Coaching, Dealer Service Academy, Ford Motor Company, Jack Lupo, Press Release, Training, Walk-Around

7 things every customer wants before they will say yes!

What do your customers really want from you? No matter what your industry, your customers want more than just great products and workable solutions. What they really want to know is that you–personally–are the type of person whom they can trust to get the job done. With Automotive Service Advisor coaching and training Dealer Service […]

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Posted in Coaching, Dealer Service Academy, Jack Lupo, Press Release, Training, Walk-AroundComments (0)

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