Tag Archive | "Service Drive"

Delivering In The Service Department

The majority of dealer service departments place the largest emphasis on maintaining high CSI scores (Customer Service Index scores)

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Posted in Dealer Service Academy, Site Articles

The Unpopularity of Advisors and Consequently of Automotive Service Advisor Training

There are growing numbers of automotive service advisors who are victims of occupational fatigue caused by the impression that they are the only ones who can save the sinking ship.

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Posted in Site Articles

Lasting Business Improvement with Customer Service Training Retail

The findings and recommendations that emerge from the measurement programs in customer service naturally lead companies to want to maximize their performance in customer service.

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Posted in Dealer Service Academy

Focus on the Positive!

Have you noticed how professional salespeople always manage to put a positive “spin” on questions or concerns? This is a great skill to have and can be learned by just about anyone in a customer service or sales situation. Here are five common responses to customers’ questions and what can be done to change them […]

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Posted in Dealer Service Academy, Training

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Dealer Service Academy’s distinct differentiators is the ability to offer leading service expertise, to deliver it via top-notch, interactive implementation and to make the connection between information and action. Interactivity is our hallmark.
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