Tag Archive | "Service Advisor"

Luxury Is Not an Option

Oftentimes, your kings will make inconvenient, random request rulings on your Service Advisor. You can either watch him blunder as he stubbornly refuses to consider their request or you can provide Service Advisor Training that teaches him how to tactfully compromise and reach a happy medium with your majestic clients.

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Posted in Dealer Service Academy

Don't let your customers leave on tires that should be hanging on limbs

Taking Time Saves Time

Express Lube, Express Lane, Quick Service, Fast Lane, Etc., Etc. Who wants to wait?  Raise your hand. We live in a fast pace world. Most of us strap ourselves into a technical marvel very day and strap in the ones we love in the back seat, some of these seats cost in excess of $200.00.  […]

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Posted in Coaching, Press Release, Training, Walk-Around

Pre-Paid Service Plans give Retailers the Advantage.

Pre-paid and complimentary maintenance plans boost customer retention at auto dealership service departments. This is a realization as our generations of home auto repairman or weekend mechanics seem to be getting older and older. Nearly three of five polled consumers with such plans say they are likely to continue servicing their cars at a dealership […]

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Posted in Dealer Service Academy, Press Release, Training

Benefits of Texting with Service Customers

In this series of articles going to be looking at text messaging with customers – with this first one being focused on the benefits of texting.

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Posted in Site Articles

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Dealer Service Academy’s distinct differentiators is the ability to offer leading service expertise, to deliver it via top-notch, interactive implementation and to make the connection between information and action. Interactivity is our hallmark.
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