Tag Archive | "Service Advisor Training"

Wireless Tablets for the Service Drive

We’ve all heard of the benefits that mobile technology can deliver in the service lane: a faster write-up process, more time spent with the customer and a streamlined workflow. If you’re thinking about buying tablets for your service department, it’s important to know that the tablet you like for personal use may not be the […]

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Posted in Dealer Service Academy, Inspection, Training, Walk-Around

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Customer Retention 2016

The most common question we hear from consumers is, “What do I need to do to take care of my car and avoid big repair bills?” Fortunately, the answer is simple: Establish and follow a regular vehicle maintenance plan. A maintenance plan is essential for protecting your automotive investment and maximizing the reliability and safety […]

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Posted in Coaching, Dealer Service Academy, Jack Lupo, Training

Feeling informed

And the Winner is Retention!

If your startup days are behind you and your business is established, chances are that growing your business will be cheaper and faster if you retain and sell to your existing client base. This is not to suggest that you need to abandon acquisition efforts completely, but you need to shift the focus to your […]

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Posted in Dealer Service Academy, Ford Motor Company, Jack Lupo, Press Release, Training, Walk-Around

Jack’s 9 Habits to Increase Customer Retention

To achieve customer retention means that you need to develop a variety of habits. Here are nine service advisor habits that will help you improve your results. Habit #1: Being Prepared Top service pros devote a significant amount of time to knowing there product and being prepared for new business, and this habit prevents the […]

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Posted in Coaching, Dealer Service Academy, Jack Lupo, Training

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