Tag Archive | "rapport"

Service Departments – The Necessary Evil

As we all know the key to growth in the automotive industry is based on repeat business, referrals and overall customer satisifaction – including building loyalty.

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Posted in Coaching, Dealer Service Academy, Inspection, Training, Walk-Around

Greeting Customers on the Drive

We all like to be greeted promptly when we go out to our favorite restaurant, getting a hair cut or any other service related location. So, obviously our service customers feel the same way right? They want to be greeted by an advisor at their vehicle, where they feel comfortable and if there is a […]

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Posted in Dealer Service Academy, Inspection, Training, Walk-Around

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