Tag Archive | "process"

DSA1-2-g

Customer Retention 2016

The most common question we hear from consumers is, “What do I need to do to take care of my car and avoid big repair bills?” Fortunately, the answer is simple: Establish and follow a regular vehicle maintenance plan. A maintenance plan is essential for protecting your automotive investment and maximizing the reliability and safety […]

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Posted in Coaching, Dealer Service Academy, Jack Lupo, Training

DSA2-2

Are you the Best Service Manager?

   A poor automotive service manager sits at his desk all day and reviews reports and numbers. Is on the internet and phones and or never can be found. Complains about all the work he has and never sees the light of day unless it’s lunch time. A good automotive service manager will manage his […]

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Posted in Coaching, Dealer Service Academy, Press Release, Training, Walk-Around

“You want me to do what now ?”

Recently I received a emailed correspondence from a service advisor that was just fed up with all the added responsibilities piled on him and him peers in the service drive . He was asking me if the status quo has changed across the country. Here is a snippet of that email: “Many of the writers […]

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Posted in Coaching, Dealer Service Academy, Inspection, Press Release, Training, Walk-AroundComments (0)

Managing New Processes From Training Programs

Sending everyone to a dealer service training program is a good investment. Employees generally come back from the class enthusiastic and ready to implement what they have learned.

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Posted in Dealer Service Academy, Site Articles

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