Tag Archive | "Phrases"

Focus on the Positive!

Have you noticed how professional salespeople always manage to put a positive “spin” on questions or concerns? This is a great skill to have and can be learned by just about anyone in a customer service or sales situation. Here are five common responses to customers’ questions and what can be done to change them […]

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Posted in Dealer Service Academy, Training

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If you want others to be happy, practice compassion. If you want to be happy, practice compassion.
Dalai Lama


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