Tag Archive | "J.D. Power"

Wireless Tablets for the Service Drive

We’ve all heard of the benefits that mobile technology can deliver in the service lane: a faster write-up process, more time spent with the customer and a streamlined workflow. If you’re thinking about buying tablets for your service department, it’s important to know that the tablet you like for personal use may not be the […]

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Posted in Dealer Service Academy, Inspection, Training, Walk-Around

Feeling informed

And the Winner is Retention!

If your startup days are behind you and your business is established, chances are that growing your business will be cheaper and faster if you retain and sell to your existing client base. This is not to suggest that you need to abandon acquisition efforts completely, but you need to shift the focus to your […]

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Posted in Dealer Service Academy, Ford Motor Company, Jack Lupo, Press Release, Training, Walk-Around

DSA2-2

Are you the Best Service Manager?

   A poor automotive service manager sits at his desk all day and reviews reports and numbers. Is on the internet and phones and or never can be found. Complains about all the work he has and never sees the light of day unless it’s lunch time. A good automotive service manager will manage his […]

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Posted in Coaching, Dealer Service Academy, Press Release, Training, Walk-Around

Wow Your customers

4 steps that will “WOW” your customers

Wow Your customers This question was asked Describe the best customer service you’ve ever received? Where was it? What made it so special? These are 2 stand out answers. #1 At an Italian food restaurant. It was great b/c the waiter was at my table within minutes, kept my drink full at all times, brought […]

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Posted in Coaching, Dealer Service Academy, Ford Motor Company, Social Media, Training, Volvo Cars of North America, Walk-Around

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