Tag Archive | "Interactive"

Feeling informed

And the Winner is Retention!

If your startup days are behind you and your business is established, chances are that growing your business will be cheaper and faster if you retain and sell to your existing client base. This is not to suggest that you need to abandon acquisition efforts completely, but you need to shift the focus to your […]

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Posted in Dealer Service Academy, Ford Motor Company, Jack Lupo, Press Release, Training, Walk-Around

Presentations by gender?

When working with the public on your service drive do you change your process, your tone, your gestures when speaking with the opposite sex? Do we change the way we deliver information to women as opposed to men? Some say we do they even write blogs and books about this topic. Treating people equal isn’t […]

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Posted in Coaching, Dealer Service Academy, Ford Motor Company, Jack Lupo, Training, Walk-Around

7 things every customer wants before they will say yes!

What do your customers really want from you? No matter what your industry, your customers want more than just great products and workable solutions. What they really want to know is that you–personally–are the type of person whom they can trust to get the job done. With Automotive Service Advisor coaching and training Dealer Service […]

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Posted in Coaching, Dealer Service Academy, Jack Lupo, Press Release, Training, Walk-AroundComments (0)

Texting To Increase Business For Your Service Department

As we all know keeping the customer informed on the status of their vehicle is a key driver in the service process. S

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Posted in Site Articles

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Dealer Service Academy’s distinct differentiators is the ability to offer leading service expertise, to deliver it via top-notch, interactive implementation and to make the connection between information and action. Interactivity is our hallmark.
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