Tag Archive | "ford motor"

Feeling informed

And the Winner is Retention!

If your startup days are behind you and your business is established, chances are that growing your business will be cheaper and faster if you retain and sell to your existing client base. This is not to suggest that you need to abandon acquisition efforts completely, but you need to shift the focus to your […]

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Posted in Dealer Service Academy, Ford Motor Company, Jack Lupo, Press Release, Training, Walk-Around

Wow Your customers

4 steps that will “WOW” your customers

Wow Your customers This question was asked Describe the best customer service you’ve ever received? Where was it? What made it so special? These are 2 stand out answers. #1 At an Italian food restaurant. It was great b/c the waiter was at my table within minutes, kept my drink full at all times, brought […]

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Posted in Coaching, Dealer Service Academy, Ford Motor Company, Social Media, Training, Volvo Cars of North America, Walk-Around

Ford Motor Company Opens 600th Quick Lane Store – Expanding Fastest-Growing Auto Service Network

Quick Lane® Tire & Auto Centers continue their strong growth momentum with opening of 600th U.S. store in California

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Posted in Dealer Service Academy, Press Release

Boston Regional Ford Workshops

Next week Dealer Service Academy and Mr. Jack Lupo are conducting workshops for Ford Motor Company in the Boston Region!

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Posted in Dealer Service Academy, Jack Lupo, Training

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Why Us?

Dealer Service Academy’s distinct differentiators is the ability to offer leading service expertise, to deliver it via top-notch, interactive implementation and to make the connection between information and action. Interactivity is our hallmark.
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