Tag Archive | "Customer Service Index"

2011 U.S. Customer Service Index (CSI) Study Video

Jon Osborn, research director at J.D. Power and Associates, discusses findings from the 2011 U.S. Customer Service Index (CSI) Study.

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Posted in Dealer Service Academy, Training, Videos

2011 U.S. Customer Service Index Study

Contrary to Popular Perception, Consumers Say Upselling of “Unnecessary” Work by Auto Dealers is Rare

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Posted in Press Release


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