Tag Archive | "Customer Retention"

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Customer Retention 2016

The most common question we hear from consumers is, “What do I need to do to take care of my car and avoid big repair bills?” Fortunately, the answer is simple: Establish and follow a regular vehicle maintenance plan. A maintenance plan is essential for protecting your automotive investment and maximizing the reliability and safety […]

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Posted in Coaching, Dealer Service Academy, Jack Lupo, Training

Service Advisor Training: Do They Have the Tools Needed to Sustain Your Organization?

Most likely, your Service Advisor is the hub of your organization. They are your rock star; yet, oftentimes, have so many balls in the air that he can’t see the wood for the trees.

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Posted in Dealer Service Academy, Site Articles


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