Tag Archive | "CSI"

Benefits of Texting with Service Customers

In this series of articles going to be looking at text messaging with customers – with this first one being focused on the benefits of texting.

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Posted in Site Articles

Mobis Parts America Capitalizes on Increased Sales With Insignia Accessories System

Strengthening customer retention while adding gross profit were key to decision

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Posted in Press Release

2011 U.S. Customer Service Index (CSI) Study Video

Jon Osborn, research director at J.D. Power and Associates, discusses findings from the 2011 U.S. Customer Service Index (CSI) Study.

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Posted in Dealer Service Academy, Training, Videos

2011 U.S. Customer Service Index Study

Contrary to Popular Perception, Consumers Say Upselling of “Unnecessary” Work by Auto Dealers is Rare

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Posted in Press Release

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