Tag Archive | "coaching"

Luxury Is Not an Option

Oftentimes, your kings will make inconvenient, random request rulings on your Service Advisor. You can either watch him blunder as he stubbornly refuses to consider their request or you can provide Service Advisor Training that teaches him how to tactfully compromise and reach a happy medium with your majestic clients.

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Posted in Dealer Service Academy

Presentations by gender?

When working with the public on your service drive do you change your process, your tone, your gestures when speaking with the opposite sex? Do we change the way we deliver information to women as opposed to men? Some say we do they even write blogs and books about this topic. Treating people equal isn’t […]

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Posted in Coaching, Dealer Service Academy, Ford Motor Company, Jack Lupo, Training, Walk-Around

Who’s doing all the talking?

Dealerships are moving in the right direction and have been focusing on Customer Satisfaction for the last decade.   Retail facilities have big budgets to bring in the clients through advertising,  CRM’s and SEO’s and many other company’s with acronyms attached to them. The initial form of contact is the computer with over 60% of […]

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Posted in Coaching, Dealer Service Academy, Ford Motor Company, Training, Walk-AroundComments (0)

Lets Try Something New.

Technology is always changing and I wanted to share something I learned this week. This is a QR code and with a swipe of a scanner on your iPhone or Android phone it will direct you straight to a website, newsletter or other special offer that a company  wants to share with you. I was […]

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Posted in Dealer Service Academy, Jack Lupo, Press Release, Social Media

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