A poor automotive service manager sits at his desk all day and reviews reports and numbers. Is on the internet and phones and or never can be found. Complains about all the work he has and never sees the light of day unless it’s lunch time. A good automotive service manager will manage his […]
Effective Automotive Service Advisor Training | Dealership Sales Advisor
Dealer Service Academy designs and delivers powerful workshop and retail implementation products that change the behaviors and performance of auto manufacturer, distributor and retail dealership team members. From Jack and Andrea Lupo to our associates training in retail locations, everybody comes from the automotive world.Tag Archive | "Auto Dealership Service Training"
Are you the Best Service Manager?
Posted on 10 October 2015.
Posted in Coaching, Dealer Service Academy, Press Release, Training, Walk-Around
4 steps that will “WOW” your customers
Posted on 08 May 2014.
Wow Your customers This question was asked Describe the best customer service you’ve ever received? Where was it? What made it so special? These are 2 stand out answers. #1 At an Italian food restaurant. It was great b/c the waiter was at my table within minutes, kept my drink full at all times, brought […]
Posted in Coaching, Dealer Service Academy, Ford Motor Company, Social Media, Training, Volvo Cars of North America, Walk-Around
Presentations by gender?
Posted on 01 July 2013.
When working with the public on your service drive do you change your process, your tone, your gestures when speaking with the opposite sex? Do we change the way we deliver information to women as opposed to men? Some say we do they even write blogs and books about this topic. Treating people equal isn’t […]
Posted in Coaching, Dealer Service Academy, Ford Motor Company, Jack Lupo, Training, Walk-Around
The 3 P’s, Plan, Process & Productivity
Posted on 24 May 2013.
Everyone is looking for ways to be Productive at work. It’s time to set down that gallon size coffee or soda, toss out that long to do list…but wait you don’t have a long to do list. You have paper bits and sticky notes around your work station. You have to check on warranty claims […]
Posted in Coaching, Dealer Service Academy, Ford Motor Company, Jack Lupo, Press Release, Training, Walk-Around
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