Tag Archive | "Advisor"

7 things every customer wants before they will say yes!

What do your customers really want from you? No matter what your industry, your customers want more than just great products and workable solutions. What they really want to know is that you–personally–are the type of person whom they can trust to get the job done. With Automotive Service Advisor coaching and training Dealer Service […]

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Posted in Coaching, Dealer Service Academy, Jack Lupo, Press Release, Training, Walk-AroundComments (0)

Who’s doing all the talking?

Dealerships are moving in the right direction and have been focusing on Customer Satisfaction for the last decade.   Retail facilities have big budgets to bring in the clients through advertising,  CRM’s and SEO’s and many other company’s with acronyms attached to them. The initial form of contact is the computer with over 60% of […]

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Posted in Coaching, Dealer Service Academy, Ford Motor Company, Training, Walk-AroundComments (0)

Stroll for the Goal!

Any good baseball coach worth his salt will tell you that there is no deep, dark, mysterious formula in racking up impressive wins. They understand how important each pitch is and have a firm grasp on each player’s strengths and weaknesses. Moreover, they never miss a chance to do battle alongside their team.

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Posted in Site Articles

Training The Service Manager

For the last couple of months I have been discussing the importance of training the Service Advisor.

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Posted in Dealer Service Academy, Site Articles

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Why Us?

Dealer Service Academy’s distinct differentiators is the ability to offer leading service expertise, to deliver it via top-notch, interactive implementation and to make the connection between information and action. Interactivity is our hallmark.
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