12 December 2013
Express Lube, Express Lane, Quick Service, Fast Lane, Etc., Etc. Who wants to wait? Raise your hand. We live in a fast pace world. Most of us strap ourselves into a technical marvel very day and strap in the ones we love in the back seat, some of these seats cost in excess of $200.00. […]
Posted in Coaching, Press Release, Training, Walk-Around
01 July 2013
When working with the public on your service drive do you change your process, your tone, your gestures when speaking with the opposite sex? Do we change the way we deliver information to women as opposed to men? Some say we do they even write blogs and books about this topic. Treating people equal isn’t […]
Posted in Coaching, Dealer Service Academy, Ford Motor Company, Jack Lupo, Training, Walk-Around
24 May 2013
Everyone is looking for ways to be Productive at work. It’s time to set down that gallon size coffee or soda, toss out that long to do list…but wait you don’t have a long to do list. You have paper bits and sticky notes around your work station. You have to check on warranty claims […]
Posted in Coaching, Dealer Service Academy, Ford Motor Company, Jack Lupo, Press Release, Training, Walk-Around
15 April 2013
What do your customers really want from you? No matter what your industry, your customers want more than just great products and workable solutions. What they really want to know is that you–personally–are the type of person whom they can trust to get the job done. With Automotive Service Advisor coaching and training Dealer Service […]
Posted in Coaching, Dealer Service Academy, Jack Lupo, Press Release, Training, Walk-Around0 Comments
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