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	<title>Effective Automotive Service Advisor Training &#124; Dealership Sales Advisor</title>
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	<description>Dealer Service Academy designs and delivers powerful workshop and retail implementation products that change the behaviors and performance of auto manufacturer, distributor and retail dealership team members. From Jack and Andrea Lupo to our associates training in retail locations, everybody comes from the automotive world.</description>
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		<title>7 things every customer wants before they will say yes!</title>
		<link>http://dealerserviceacademy.com/2013/04/7-things-every-customer-wants-before-they-will-say-yes/</link>
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		<pubDate>Mon, 15 Apr 2013 16:58:28 +0000</pubDate>
		<dc:creator>Andrea</dc:creator>
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		<description><![CDATA[What do your customers really want from you? No matter what your industry, your customers want more than just great products and workable solutions. What they really want to know is that you&#8211;personally&#8211;are the type of person whom they can trust to get the job done. With Automotive Service Advisor coaching and training Dealer Service [...]]]></description>
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		<title>&#8220;You want me to do what now ?&#8221;</title>
		<link>http://dealerserviceacademy.com/2013/02/you-want-me-to-do-what-now/</link>
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		<pubDate>Tue, 19 Feb 2013 22:34:13 +0000</pubDate>
		<dc:creator>Andrea</dc:creator>
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		<description><![CDATA[Recently I received a emailed correspondence from a service advisor that was just fed up with all the added responsibilities piled on him and him peers in the service drive . He was asking me if the status quo has changed across the country. Here is a snippet of that email: “Many of the writers [...]]]></description>
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		<title>Ready for Growth in 2013?</title>
		<link>http://dealerserviceacademy.com/2012/12/ready-for-growth-in-2013/</link>
		<comments>http://dealerserviceacademy.com/2012/12/ready-for-growth-in-2013/#comments</comments>
		<pubDate>Fri, 28 Dec 2012 21:48:15 +0000</pubDate>
		<dc:creator>Andrea</dc:creator>
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		<guid isPermaLink="false">http://dealerserviceacademy.com/?p=2942</guid>
		<description><![CDATA[2012 is almost over and you have survived another year. &#160; We&#8217;ve come to the end of a very eventful year. The economy is improving, and we all look forward to new opportunities for growth in 2013. &#160; Many of those opportunities will be influenced by new technology, like Tablets in the service drive and [...]]]></description>
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		<title>Who&#8217;s doing all the talking?</title>
		<link>http://dealerserviceacademy.com/2012/11/whos-doing-all-the-talking/</link>
		<comments>http://dealerserviceacademy.com/2012/11/whos-doing-all-the-talking/#comments</comments>
		<pubDate>Fri, 16 Nov 2012 19:11:28 +0000</pubDate>
		<dc:creator>Andrea</dc:creator>
				<category><![CDATA[Press Release]]></category>
		<category><![CDATA[Advisor]]></category>
		<category><![CDATA[Auto Dealership Service Training]]></category>
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		<guid isPermaLink="false">http://dealerserviceacademy.com/?p=2844</guid>
		<description><![CDATA[Dealerships are moving in the right direction and have been focusing on Customer Satisfaction for the last decade. &#160; Retail facilities have big budgets to bring in the clients through advertising,  CRM&#8217;s and SEO&#8217;s and many other company&#8217;s with acronyms attached to them. The initial form of contact is the computer with over 60% of [...]]]></description>
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