Wow Your customers This question was asked Describe the best customer service you’ve ever received? Where was it? What made it so special? These are 2 stand out answers. #1 At an Italian food restaurant. It was great b/c the waiter was at my table within minutes, kept my drink full at all times, brought […]
Effective Automotive Service Advisor Training | Dealership Sales Advisor
Dealer Service Academy designs and delivers powerful workshop and retail implementation products that change the behaviors and performance of auto manufacturer, distributor and retail dealership team members. From Jack and Andrea Lupo to our associates training in retail locations, everybody comes from the automotive world.Archive | Walk-Around
4 steps that will “WOW” your customers
Posted on 08 May 2014.
Posted in Coaching, Dealer Service Academy, Ford Motor Company, Social Media, Training, Volvo Cars of North America, Walk-Around
Taking Time Saves Time
Posted on 12 December 2013.
Express Lube, Express Lane, Quick Service, Fast Lane, Etc., Etc. Who wants to wait? Raise your hand. We live in a fast pace world. Most of us strap ourselves into a technical marvel very day and strap in the ones we love in the back seat, some of these seats cost in excess of $200.00. […]
Posted in Coaching, Press Release, Training, Walk-Around
Presentations by gender?
Posted on 01 July 2013.
When working with the public on your service drive do you change your process, your tone, your gestures when speaking with the opposite sex? Do we change the way we deliver information to women as opposed to men? Some say we do they even write blogs and books about this topic. Treating people equal isn’t […]
Posted in Coaching, Dealer Service Academy, Ford Motor Company, Jack Lupo, Training, Walk-Around
The 3 P’s, Plan, Process & Productivity
Posted on 24 May 2013.
Everyone is looking for ways to be Productive at work. It’s time to set down that gallon size coffee or soda, toss out that long to do list…but wait you don’t have a long to do list. You have paper bits and sticky notes around your work station. You have to check on warranty claims […]
Posted in Coaching, Dealer Service Academy, Ford Motor Company, Jack Lupo, Press Release, Training, Walk-Around
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