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Effective Automotive Service Advisor Training | Dealership Sales Advisor
Dealer Service Academy designs and delivers powerful workshop and retail implementation products that change the behaviors and performance of auto manufacturer, distributor and retail dealership team members. From Jack and Andrea Lupo to our associates training in retail locations, everybody comes from the automotive world.Archive | Videos
Automotive Retail Service Departments- iPads are coming on strong
Posted on 23 March 2011.
We at Dealer Service Academy are doing some great things on the technology front – including working with partners to install iPads on Retail Dealer Service Drives around North America and build on the customer experience.
Posted in Dealer Service Academy, Technology, Videos
2011 U.S. Customer Service Index (CSI) Study Video
Posted on 17 March 2011.
Jon Osborn, research director at J.D. Power and Associates, discusses findings from the 2011 U.S. Customer Service Index (CSI) Study.
Posted in Dealer Service Academy, Training, Videos
Volvo Cars New Business Strategy China
Posted on 15 March 2011.
At a press conference held February 25 in Beijing, Volvo Car Corporation announced its strategy for growth in China.
Posted in Dealer Service Academy, Videos, Volvo Cars of North America
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