Archive | Videos

Meet The Coach

Meet The Coach

/center>   Dealer Service Academy is hands on at your dealership coaching real world processes.

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Posted in Training, Videos, Volvo Cars of North America

Automotive Retail Service Departments- iPads are coming on strong

We at Dealer Service Academy are doing some great things on the technology front – including working with partners to install iPads on Retail Dealer Service Drives around North America and build on the customer experience.

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Posted in Dealer Service Academy, Technology, Videos

2011 U.S. Customer Service Index (CSI) Study Video

Jon Osborn, research director at J.D. Power and Associates, discusses findings from the 2011 U.S. Customer Service Index (CSI) Study.

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Posted in Dealer Service Academy, Training, Videos

Volvo Cars New Business Strategy China

At a press conference held February 25 in Beijing, Volvo Car Corporation announced its strategy for growth in China. 

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Posted in Dealer Service Academy, Videos, Volvo Cars of North America

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Why Us?

Dealer Service Academy’s distinct differentiators is the ability to offer leading service expertise, to deliver it via top-notch, interactive implementation and to make the connection between information and action. Interactivity is our hallmark.
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