Archive | Training

Jack’s 9 Habits to Increase Customer Retention

To achieve customer retention means that you need to develop a variety of habits. Here are nine service advisor habits that will help you improve your results. Habit #1: Being Prepared Top service pros devote a significant amount of time to knowing there product and being prepared for new business, and this habit prevents the […]

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Posted in Coaching, Dealer Service Academy, Jack Lupo, Training

DSA2-2

Are you the Best Service Manager?

   A poor automotive service manager sits at his desk all day and reviews reports and numbers. Is on the internet and phones and or never can be found. Complains about all the work he has and never sees the light of day unless it’s lunch time. A good automotive service manager will manage his […]

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Posted in Coaching, Dealer Service Academy, Press Release, Training, Walk-Around

Wow Your customers

4 steps that will “WOW” your customers

Wow Your customers This question was asked Describe the best customer service you’ve ever received? Where was it? What made it so special? These are 2 stand out answers. #1 At an Italian food restaurant. It was great b/c the waiter was at my table within minutes, kept my drink full at all times, brought […]

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Posted in Coaching, Dealer Service Academy, Ford Motor Company, Social Media, Training, Volvo Cars of North America, Walk-Around

Don't let your customers leave on tires that should be hanging on limbs

Taking Time Saves Time

Express Lube, Express Lane, Quick Service, Fast Lane, Etc., Etc. Who wants to wait?  Raise your hand. We live in a fast pace world. Most of us strap ourselves into a technical marvel very day and strap in the ones we love in the back seat, some of these seats cost in excess of $200.00.  […]

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Posted in Coaching, Press Release, Training, Walk-Around

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