Archive | Press Release

DSA2-2

The 3 P’s, Plan, Process & Productivity

Everyone is looking for ways to be Productive at work. It’s time to set down that gallon size coffee or soda, toss out that long to do list…but wait you don’t have a long to do list. You have paper bits and sticky notes around your work station. You have to check on warranty claims […]

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Posted in Coaching, Dealer Service Academy, Ford Motor Company, Jack Lupo, Press Release, Training, Walk-Around

7 things every customer wants before they will say yes!

What do your customers really want from you? No matter what your industry, your customers want more than just great products and workable solutions. What they really want to know is that you–personally–are the type of person whom they can trust to get the job done. With Automotive Service Advisor coaching and training Dealer Service […]

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Posted in Coaching, Dealer Service Academy, Jack Lupo, Press Release, Training, Walk-Around0 Comments

“You want me to do what now ?”

Recently I received a emailed correspondence from a service advisor that was just fed up with all the added responsibilities piled on him and him peers in the service drive . He was asking me if the status quo has changed across the country. Here is a snippet of that email: “Many of the writers […]

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Posted in Coaching, Dealer Service Academy, Inspection, Press Release, Training, Walk-Around0 Comments

Lets Try Something New.

Technology is always changing and I wanted to share something I learned this week. This is a QR code and with a swipe of a scanner on your iPhone or Android phone it will direct you straight to a website, newsletter or other special offer that a company  wants to share with you. I was […]

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Posted in Dealer Service Academy, Jack Lupo, Press Release, Social Media

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