Archive | Jack Lupo

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Customer Retention 2016

The most common question we hear from consumers is, “What do I need to do to take care of my car and avoid big repair bills?” Fortunately, the answer is simple: Establish and follow a regular vehicle maintenance plan. A maintenance plan is essential for protecting your automotive investment and maximizing the reliability and safety […]

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Posted in Coaching, Dealer Service Academy, Jack Lupo, Training

Feeling informed

And the Winner is Retention!

If your startup days are behind you and your business is established, chances are that growing your business will be cheaper and faster if you retain and sell to your existing client base. This is not to suggest that you need to abandon acquisition efforts completely, but you need to shift the focus to your […]

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Posted in Dealer Service Academy, Ford Motor Company, Jack Lupo, Press Release, Training, Walk-Around

A New Year for Automotive Service Training Techniques

Ready for Growth in 2016?

2015 is almost over and you have survived another year.   We’ve come to the end of a very eventful year. The economy is improving, and we all look forward to new opportunities for growth in 2016.   Many of those opportunities will be influenced by new technology, like Tablets in the service drive and […]

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Posted in Brakes, Car Care Council, Coaching, Dealer Service Academy, Ford Motor Company, Inspection, Jack Lupo, Press Release, Site Articles, Technology, Training, Walk-Around0 Comments

Jack’s 9 Habits to Increase Customer Retention

To achieve customer retention means that you need to develop a variety of habits. Here are nine service advisor habits that will help you improve your results. Habit #1: Being Prepared Top service pros devote a significant amount of time to knowing there product and being prepared for new business, and this habit prevents the […]

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Posted in Coaching, Dealer Service Academy, Jack Lupo, Training

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Dealer Service Academy’s distinct differentiators is the ability to offer leading service expertise, to deliver it via top-notch, interactive implementation and to make the connection between information and action. Interactivity is our hallmark.
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