Archive | Ford Motor Company

DSA2-2

The 3 P’s, Plan, Process & Productivity

Everyone is looking for ways to be Productive at work. It’s time to set down that gallon size coffee or soda, toss out that long to do list…but wait you don’t have a long to do list. You have paper bits and sticky notes around your work station. You have to check on warranty claims […]

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Posted in Coaching, Dealer Service Academy, Ford Motor Company, Jack Lupo, Press Release, Training, Walk-Around

Who’s doing all the talking?

Dealerships are moving in the right direction and have been focusing on Customer Satisfaction for the last decade.   Retail facilities have big budgets to bring in the clients through advertising,  CRM’s and SEO’s and many other company’s with acronyms attached to them. The initial form of contact is the computer with over 60% of […]

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Posted in Coaching, Dealer Service Academy, Ford Motor Company, Training, Walk-Around0 Comments

Ford Teams With AT&T to Wirelessly Connect New Ford Focus Electric

Ford Electric Vehicle Owners Will Have Ability to Remotely Monitor, Engage and Control Vehicle Settings via Information Collected over the AT&T Wireless Network

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Posted in Ford Motor Company, Press Release

Extend The Tread and Save Some Bread – Ford Tires and Inspection

Watch Mike Rowe discuss the importance of rotating a customer’s tires on a regular basis – including the benefits and consequences of not getting them done in a timely fashion. Also see the Ford Multi-Point Inspection Report Card being discussed as an excellent tool for the Service Advisors, Technicians and ultimately the consumer.

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Posted in Dealer Service Academy, Ford Motor Company

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