Everyone is looking for ways to be Productive at work. It’s time to set down that gallon size coffee or soda, toss out that long to do list…but wait you don’t have a long to do list. You have paper bits and sticky notes around your work station. You have to check on warranty claims and technicians reports. You have to stay on top of work flow which you have little control over.

Yes, you are a Service Advisor you have to rely on others to be productive.

Not!  You must control what you can and set the agenda for your day. You should think of your self as information central. This is your job. Planning and being prepared when your client rolls into your drive with vehicle history, manufactures suggested services and recall reports. Have a Process in place that allows you to share the service menu and point out the information for their vehicles needs. Gather the nuggets of need from your customer. Now turn that over to the technicians. See where this is going? The technicians follow up with you after they preform there MPI and you as information central gather that information and share it with the customer. All of the information. It is up to you as information central to share all of it! Your client may not choose to get all the work done but you are planting seeds for services needed. Most importantly by sharing all the information you will save them time and money, while keeping their vehicle within engineering specifications so they may enjoy the safety, reliability and performance that your customers have come to rely on.

Being Productive means sharing information with everyone on your team. You aren’t tightening bolts but you are the gear that turns your day. If you don’t get the information and process it to the right people then no one can get there job done.

Your benefit satisfied customers and increased productivity.

Customer satisfaction and team work in the shop all starts with you!

“How may I be of service to you today?”

Automotive Service Advisor Training and coaching is a luxury for some teams are you on an elite team? Do your managers want to see goals met and exceeded? The first step is having a process in force. One you can measure.

Contact:  Andrea@DealerServiceAcademy.com for your Automotive Service Drive Process Training and Coaching options.

2012 is almost over and you have survived another year.

We’ve come to the end of a very eventful year. The economy is improving, and we all look forward to new opportunities for growth in 2013.

Many of those opportunities will be influenced by new technology, like Tablets in the service drive and mobile apps. Consumers and businesses alike are excited about new ways to shop that are faster, more convenient, and safer.

We’re here to help you succeed in the coming year, with expert advice on choosing equipment and the best way to maximize that equipment. Many retailers train and coach how to use these programs and how to get your staff trained on the functions that are at their finger tips. How ever they don’t train and coach how your consumer arrives at the facility and the consumer needs. Dealer Service Academy trains the upfront communication skills that your advisors and quick lube personnel need to enhance the mobile devices that are so costly to you and your facility.

If your advisors know how to use the many functions that’s step one. Jack Lupo and Dealer Service Academy will coach how to engage and build value so your customer may make a logical decision on obvious repairs that are needed.

This is called giving a presentation on the drive.  With this interactivity along with or without a mobile device,  Dealer Service Academy and their team of expert coach’s will take your Automotive Fixed Operations team out of writing mode and back into Advisor mode.

Automotive Service Advisor Training is Key to your growth in 2013. Our retail partners agree that the service processes that Dealer Service Academy coaches and trains will out perform any of our compeition.

Contact us today to increase profitability, CSI and Upfront communication skills with your future customers. We all know that your service advisors have the traffic to make or break your front end sales! Success and Growth is at the top of  our Goals list for 2013  is it yours? Contact us at 855-327-9255 for our 1st quarter package pricing.

Ford Electric Vehicle Owners Will Have Ability to Remotely Monitor, Engage and Control Vehicle Settings via Information Collected over the AT&T Wireless Network

– Ford Motor Company to use AT&T wireless network to connect new Ford Focus Electric

– Wireless connection enables vehicle owners to control vehicle settings when away from the car – all part of a strategic approach to make Ford electric car ownership simple, easy and engaging

– MyFord Mobile, Ford’s exclusive app powered by MapQuest data, will be accessible through a smartphone or secure website

– Embedded wireless connection and dedicated app includes the ability for the owner to monitor and control vehicle charge settings, plan single- or multiple-stop journeys, locate charging stations, pre-heat or cool the car

DALLAS and DEARBORN, Mich., March 22, 2011 /PRNewswire/ — Ford Motor Company and AT&T* today announced an agreement to wirelessly connect the Ford Focus Electric, Ford’s first all-electric passenger car. Announced in January at the 2011 International CES, the new Focus Electric enters production at the Michigan Assembly Plant in late 2011.

Through the new MyFord Mobile smartphone app, using the embedded AT&T wireless connection, Ford Focus Electric vehicle owners will have the ability to send and receive data about their car providing command and control of vehicle settings while away from it.

“Ford has been at the forefront of developing market leading telematics and infotainment services for its vehicles and we’re thrilled to be a part of this exciting and significant next step with the upcoming Focus Electric,” said Glenn Lurie, president of emerging devices, resale and partnerships, AT&T.  ”Connecting consumers directly to their electric vehicles in this new and innovative way is going to drive innovative and exciting levels of interaction.”

MyFord Mobile technology provides Focus Electric owners in North America with a powerful tool to stay connected, monitor and control their vehicle. Through a smartphone app or secure website, MyFord Mobile invites Focus Electric owners to plan trips, monitor the vehicle’s state of charge, receive various alerts for vehicle charging, as well as provides several other features designed to simplify the electric vehicle ownership experience.

“With a wireless connection, we’re putting battery charge and vehicle range information, along with an interactive, data-driven trip planning app, directly at the fingertips of our customers,” said Ed Pleet, product and business manager for Ford Connected Services. “This technology will keep drivers connected to vital information, enhancing their electric car ownership experience. The AT&T network is an important part of this equation and we’re pleased to have AT&T on board.”

MyFord Mobile will connect through the AT&T network, allowing the car to communicate off-board through standard wireless technology. From an internet connected mobile phone or computer, owners can:

• Find current and projected state of charge information including estimated range and the amount of charge time necessary for additional distances
• Program vehicle charging with utility input, allowing the car to start charging immediately or when electricity prices are lowest with the value charging feature, powered by Microsoft
• Features powered by MapQuest available on the MyFord smartphone app:
  • Locate charging stations and get the destination sent to the vehicle
  • Know if the vehicle can reach a specific charge station from its current location with the current charge level
  • Create a journey with multiple stops, and determine the likelihood that the car has adequate charge for the full journey
  • Find the car by creating a route from a mobile phone to the vehicle
• Receive alerts if the vehicle isn’t charging when it’s scheduled to, or if charging stops unexpectedly due to a power outage, plug removal or other event
• Receive alerts during recharge when the vehicle has reached a particular preset charge level or has the ability to reach a particular destination
• Engage remote vehicle preconditioning, using grid power to heat or cool the vehicle interior
• Remotely lock/unlock doors
• Use the built-in GPS system to locate the car
• Download performance and system data
• Fun ways of understanding your driver behavior, with ratings from ‘Zen’ to ‘Zippy’
• Receive information personalized to the driver, depending on which key the driver used

How the system works

At launch, the MyFord Mobile app will be available for most major smartphones, along with a mobile web application for compatibility with any phone supporting HTML-5 browser-based access, or feature phones with WAP 2.0-supported browsers. The feature also is accessible via a secure Ford website.

Owners will use the smartphone to communicate with a cloud-based highly secure server, which stores information provided by the embedded wireless module in Focus Electric. Using a cloud-based architecture ensures users will have up-to-the-minute access to information through the AT&T wireless network

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

About AT&T

AT&T Inc. (NYSE: T) is a premier communications holding company. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation’s fastest mobile broadband network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile broadband and emerging 4G capabilities, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verse® and AT&T | DIRECTV brands. The company’s suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T Advertising Solutions and AT&T Interactive are known for their leadership in local search and advertising.

Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com. This AT&T news release and other announcements are available at http://www.att.com/newsroom and as part of an RSS feed at www.att.com/rss. Or follow our news on Twitter at @ATT.

Cautionary Language Concerning Forward-Looking Statements

Information set forth in this news release contains financial estimates and other forward-looking statements that are subject to risks and uncertainties, and actual results may differ materially. A discussion of factors that may affect future results is contained in AT&T’s filings with the Securities and Exchange Commission. AT&T disclaims any obligation to update or revise statements contained in this news release based on new information or otherwise.

© 2011 AT&T Intellectual Property. All rights reserved. Mobile broadband not available in all areas. AT&T, the AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

About Ford Motor Company

Ford Motor Company, a global automotive industry leader based in Dearborn, Mich., manufactures or distributes automobiles across six continents. With about 164,000 employees and about 70 plants worldwide, the company’s automotive brands include Ford and Lincoln. The company provides financial services through Ford Motor Credit Company. For more information regarding Ford’s products, please visit www.ford.com.

SOURCE AT&T Inc.

RELATED LINKS
http://www.att.com
http://www.ford.com

Watch Mike Rowe discuss the importance of rotating a customer’s tires on a regular basis – including the benefits and consequences of not getting them done in a timely fashion. Also see the Ford Multi-Point Inspection Report Card being discussed as an excellent tool for the Service Advisors, Technicians and ultimately the consumer.

Here at Dealer Service Academy, we believe in the benefits of presenting options to your customers – including tires while conducting a Walk-Around with them at the vehicle and then providing them with options using a menu of services.

Also the VERY IMPORTANT BENEFIT OF THE MULTI-POINT INSPECTION REPORT CARD!