Archive | May, 2014

Wow Your customers

4 steps that will “WOW” your customers

Wow Your customers This question was asked Describe the best customer service you’ve ever received? Where was it? What made it so special? These are 2 stand out answers. #1 At an Italian food restaurant. It was great b/c the waiter was at my table within minutes, kept my drink full at all times, brought […]

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Posted in Coaching, Dealer Service Academy, Ford Motor Company, Social Media, Training, Volvo Cars of North America, Walk-Around


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