7 things every customer wants before they will say yes!

What do your customers really want from you?

No matter what your industry, your customers want more than just great products and workable solutions.
What they really want to know is that you–personally–are the type of person whom they can trust to get the job done. With Automotive Service Advisor coaching and training Dealer Service Academy can give you the information to exceed your clients expectation. Your retail facility will never have slumping CSI numbers again! Your upfront communication skills will shine on the drive and your profits will soar.

Here are the seven things they want to see in you:
1. Independent Thinking
Customers want to know that you’ll represent their interests, even it’s not in your own financial interest–and particularly when the proverbial chips are down. (Of course, it’s your job to make certain that the chips stay up.)
2. Courage
Customers want to know that you can be trusted to do the right thing. They expect you to tell them if buying what you’re selling is a mistake, or not truly in their interests.  That takes real guts.
3. Pride
The best customers don’t want you to truckle and beg. Because they’re trusting you to deliver, they want to work with proud, successful people who can handle even the most difficult tasks.
4. Creativity
Customers don’t have the time to sit and listen to cookie-cutter sales presentations.  However, they always have time for somebody who can redefine concerns or issues and devise workable solutions.
5. Confidence
Customers are taking a risk when they buy from you.  They both need and expect you to exude the kind of confidence that assures them you’ll do what it takes to make them happy.
6. Empathy
Customers want you to see the situation from their perspective.  They want you to understand where they are, how their business works, and the challenges that they face–not just intellectually, but in your gut.
7. Honesty
Above all, customers want you to be honest with them.  In fact, the previous six values are built upon a foundation of honesty.  Without honesty, you have absolutely nothing to offer any customer

 

Do you have a service process in place?

For Automotive Service Advisor Training and Automotive Service Manager training and coaching processes.

Contact Andrea at (855)372-9255 ext 104 today or email andrea@dealerserviceacademy.com

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Dealer Service Academy’s distinct differentiators is the ability to offer leading service expertise, to deliver it via top-notch, interactive implementation and to make the connection between information and action. Interactivity is our hallmark.
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