Archive | February, 2013

“You want me to do what now ?”

Recently I received a emailed correspondence from a service advisor that was just fed up with all the added responsibilities piled on him and him peers in the service drive . He was asking me if the status quo has changed across the country. Here is a snippet of that email: “Many of the writers […]

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Posted in Coaching, Dealer Service Academy, Inspection, Press Release, Training, Walk-Around0 Comments


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