Archive | November, 2012

Who’s doing all the talking?

Dealerships are moving in the right direction and have been focusing on Customer Satisfaction for the last decade.   Retail facilities have big budgets to bring in the clients through advertising,  CRM’s and SEO’s and many other company’s with acronyms attached to them. The initial form of contact is the computer with over 60% of […]

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Posted in Coaching, Dealer Service Academy, Ford Motor Company, Training, Walk-Around0 Comments


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