In an economy where customers are holding onto their vehicles longer, it’s is more important than ever to build relationships with current customers and potential customers. The Service Advisor is a key person in building that relationship and improving the overall profit of the dealership, yet receive little or no training.
In an article in AOL Autos titled ”The Ultimate Insider’s Guide To Finding The Best Auto Repair Shop” http://autos.aol.com/article/finding-the-best-auto-repair-shop discusses how to look for the best auto repair shop. How does your auto service area stack up to what industry is suggesting?
Training and coaching is a key ingredient in improving productivity the auto service department and profit of the dealership! Please visit http://dealerserviceacademy.com/about/profit-improvement-calculator and find our free profit calculator. This calculator will tell you exactly how much profit can be gained by improving the productivity and efficiently of the Service Advisor who deals directly with customers.