Although hiring a quality control person adds to the costs of running your dealership business, the bottom line is that it will be a profitable decision. There are several reasons why you need service advisor automotive service training set in place. Some of the benefits may not be immediately visible but will be evident in due time.
First, you service advisor automotive service training leads to more business. If a customer comes to your location and receives excellent service, you can bet that they are going to come back to you the next time. In addition, they will be very happy to spread the word about your services, leading to more business and a solid reputation.
Second, a trained service advisor can maximize the value of each lead. Trained advisors can get prospects to commit to coming into your location. Once there, they can offer additional services and increase the profits made from each customer. They also know how to convert people who are just calling to shop based on price by adding value.
Third, you will build relationships with your customers. Service advisor automotive service training is about more than the actual job. Service advisors will be able to understand the concerns of customers and what they are looking for. They can educate them and communicate clearly on what they need to know. It’s proven that people buy based on relationships so it’s important for long term profits.
So those are the benefits of investing in service advisor training. Having a strong service advisor is an asset and not an unnecessary expense. If you feel that you are lacking a powerful service department, try to find help from professionals that can give your staff the training to perform well.