Archive | September, 2011

Gauges are important!

Whether you’re a new or experienced driver, it can be easy to overlook the gauges on your dashboard.

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Posted in Dealer Service Academy

Should you set the parking brake all the time?

The parking brake is called the parking brake for a reason: you should use it when you park your car.

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Posted in Dealer Service Academy

Focus on the Positive!

Have you noticed how professional salespeople always manage to put a positive “spin” on questions or concerns? This is a great skill to have and can be learned by just about anyone in a customer service or sales situation. Here are five common responses to customers’ questions and what can be done to change them […]

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Posted in Dealer Service Academy, Training

Easy “Completely Satisfied” Opportunity Wasted

Provided by a Dealer Service Academy Associate:  A few days ago my daughter took her 2007 Saturn ION to a Chevy Dealer that had been given the privilege of becoming a Saturn Authorized Service Provider. A check engine light and rough running was the result of a cracked cylinder head. After the diagnosis, the service […]

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Posted in Dealer Service Academy


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