Archive | November, 2010

Customer Preventive Maintenance

All of the parts within a car generally fail within five to ten years, and it’s usually necessary to embark on the journey of replacing every single thing underneath the hood of the car, all with the exception of the engine and motor.

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Posted in Brakes, Coaching, Dealer Service Academy, Inspection

Prepaid Oil Changes – Building Customer Loyalty

In a recent Automotive News Article they interview the President of Farrario Team in Pennsylvnia and New York who has four dealerships – representing Chrysler, Dodge, Jeep, Chevrolet, Ford and Lincoln manufactures.

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Posted in Coaching, Dealer Service Academy, Training, Walk-Around


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