Service Departments – The Necessary Evil

As we all know the key to growth in the automotive industry is based on repeat business, referrals and overall customer satisifaction – including building loyalty.

Dealer Service Academy doesn’t need to get into the details of the last few years, we have all lived it and know the roller coaster we have been on in regards to new vehicle sales. They are shared in the media, online and in the paper on a regualar basis.

Those retail automotive dealers that performed the best through the ecomonic challenges were able to build business based on their service department, loyal customers and maintain a fixed absorption rate that allowed them to keep moving forward everyday.

While upfront vehicle sales are important, maintaining the customer base in the backend is a necessary evil for all dealerships!

To do this you need strong upfront communication skils, appointment process, be prepared for the customers and take care of them in a timely fashion. At the same time you need to ensure that every one of those customers are greeted at the vehicle, given an opportunity to review a menu and walked around the car to look for anything obvious and offer any accessories along the way.

We at Dealer Service Academy work with retailers to train, coach and implement these process to build loyalty and ultimately the financial future of the dealerhsip – contact us today.

Automotive Training Experts Call Us Today to Schedule a visit!

Why Us?

Dealer Service Academy’s distinct differentiators is the ability to offer leading service expertise, to deliver it via top-notch, interactive implementation and to make the connection between information and action. Interactivity is our hallmark.
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