Archive | October, 2010

Service Departments – The Necessary Evil

As we all know the key to growth in the automotive industry is based on repeat business, referrals and overall customer satisifaction – including building loyalty.

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Posted in Coaching, Dealer Service Academy, Inspection, Training, Walk-Around

Volvo Interactive Walk-Around Plus Pictures

Last week Jack Lupo worked with a Great Volvo Dealership and we want to share some pictures from the retailer! Included are images of Jack conducting the Coaching sessions, along with actual Advisors with customers at the location. He had a great time working with them and is going to be returning soon as well […]

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Posted in Dealer Service Academy, Jack Lupo, Training, Walk-Around


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Dealer Service Academy’s distinct differentiators is the ability to offer leading service expertise, to deliver it via top-notch, interactive implementation and to make the connection between information and action. Interactivity is our hallmark.
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