The third in the series of workshops will include mentoring and “how to” coaching for the retail Fixed Operations Managers, Service Managers, Parts Managers, Service Advisors, as well as a Quick Lane team. Clients can expect the results will be:

• Review what occurs at the desk to update customer information, establish update reminder – 10:00 AM, 12:00 PM and 2:00 PM.
• Text message the customer and how it is widely accepted for confirmation and updates during the process.
• How to best dispatch the work and ensure technician addresses the primary concern of the vehicle.
• Reviews Multi-point inspection results provided from the technician.
• Professional follow up, Status Calls, phone approval of additional repairs and or services.
• Providing a redelivery package to provide the Multi-point inspection copy, business card and other marketing materials.
• Key elements of an active delivery including reviewing the repair order, setting the next reservation and Thanking the customer.
• Goals and the importance of setting them for the retailer and personally.
• Walk Around Review Activity