These “Introduction” workshops will include mentoring and “how to” coaching for the retail Fixed Operations Managers, Service Managers, Parts Managers, Service Advisors, as well as a Quick Lane team. Clients can expect the results will be:

• Setting the Reservation on the phone, introduction, preview what will happen when they bring the vehicle in for service and confirmation of primary concern.
• Introduction of the Multi-point inspection during the phone call
• Role Plays to cover the reservation and demonstrate the importance.
• Completion of pre-work before the customer reservation, with a  folder that includes the menu, specials and Multi-point inspection to ensure that everything is delivered to the customer.
• Proper Menu presentation at the customer’s vehicle.
• Professional Multi-point inspection Presentation
• Walk around activity with every attendee:
• Greeting the customer at the vehicle
  • Reviewing primary concern
  • Gaining permission to conduct walk around
  • Check mileage, check for valuables, pop hood, turn lights on and turn tires to the right
  • Perform walk around, provide Multi-point inspection
  • Use tire lanyard to check tire wear
  • Compliment vehicle, offer accessories
  • Under the hood to discuss value adds, confirm primary concern and review.