We have all heard the example of the golf course and why setting an appointment at the dealership for service needs to be shown as important to the customer.
While we know it is a challenge for most retailers – just imagine for a second that customers were set with very odd times to visit your Service Department.
Can you imagine greeting a customer on the drive and the advisor saying “Mr. Smith, we very much appreciate you being on time for your 8:37 AM reservation”. While we won’t kick them out if they show up at 8:39 AM – it does show the importance of the reservation time.
- Customers should be asked what appointment time would be convenient for them. Offer a choice— “do mornings or afternoons work best for you?”.
- Appointments for write-ups should be scheduled fifteen minutes apart to allow enough time for the service advisor to effectively communicate with the customer.
For these and other parts of the Dealer Service Training – please feel free to contact Dealer Service Academy today!