Archive | July, 2010

Customer’s Primary Concern

As we all know when our customer bring their vehicle in for service – they have one thing in mind, their primary concern at that time (perhaps thinking that they don’t want to be ‘sold’ either). They could have something as simple as an oil change or a noise in the engine that gives them […]

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Posted in Dealer Service Academy, Training

Checking Every Tire, Every Time

Here at Dealer Service Academy one thing that we ensure that during the Walk-Around process the Service Advisor checks every tire…  every time WITH the customer at their side. While the tire may be perfectly fine and using a tire tool (lanyard for example) to measure the depth of the tread – it will visually […]

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Posted in Dealer Service Academy, Training

Importance of Reservations

We have all heard the example of the golf course and why setting an appointment at the dealership for service needs to be shown as important to the customer. While we know it is a challenge for most retailers – just imagine for a second that customers were set with very odd times to visit […]

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Posted in Dealer Service Academy, Training

Follow Dealer Service Academy!

As we get ready to grow and work with dealers conducting Dealer Service Training – we have set up other ways to find out more about us. We have a Facebook Page – please feel free to join by clicking here! And of course we have a Twitter account as well, simply click here to […]

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Posted in Dealer Service Academy, Social Media, Training

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Why Us?

Dealer Service Academy’s distinct differentiators is the ability to offer leading service expertise, to deliver it via top-notch, interactive implementation and to make the connection between information and action. Interactivity is our hallmark.
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