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4 steps that will Customer Retention 2014 Are you the Best Service Manager? Wireless Tablets for the Service Drive Presentations by gender? The 3 P 7 things every customer wants before they will say yes! Automotive Interactive Walk Arounds with Service Teams Ready for Growth in 2013? Lets Try Something New.
 

4 steps that will “WOW” your customers

Wow Your customers This question was asked Describe the best customer service you’ve ever received? Where was it? What made it so special? These are 2 stand out answers. #1 At an Italian food restaurant. It was great b/c the waiter was at my table within minutes, kept my drink full at all times, brought […]

Customer Retention 2014

The most common question we hear from consumers is, “What do I need to do to take care of my car and avoid big repair bills?” Fortunately, the answer is simple: Establish and follow a regular vehicle maintenance plan. A maintenance plan is essential for protecting your automotive investment and maximizing the reliability and safety […]

Are you the Best Service Manager?

   A poor automotive service manager sits at his desk all day and reviews reports and numbers. Is on the internet and phones and or never can be found. Complains about all the work he has and never sees the light of day unless it’s lunch time. A good automotive service manager will manage his […]

Ipads, iphones, androids, notebooks

Wireless Tablets for the Service Drive

We’ve all heard of the benefits that mobile technology can deliver in the service lane: a faster write-up process, more time spent with the customer and a streamlined workflow. If you’re thinking about buying tablets for your service department, it’s important to know that the tablet you like for personal use may not be the […]

Born in the USA

Presentations by gender?

When working with the public on your service drive do you change your process, your tone, your gestures when speaking with the opposite sex? Do we change the way we deliver information to women as opposed to men? Some say we do they even write blogs and books about this topic. Treating people equal isn’t […]

Plan, process and productivity

The 3 P’s, Plan, Process & Productivity

Everyone is looking for ways to be Productive at work. It’s time to set down that gallon size coffee or soda, toss out that long to do list…but wait you don’t have a long to do list. You have paper bits and sticky notes around your work station. You have to check on warranty claims […]

Service Advisor Processes

7 things every customer wants before they will say yes!

What do your customers really want from you? No matter what your industry, your customers want more than just great products and workable solutions. What they really want to know is that you–personally–are the type of person whom they can trust to get the job done. With Automotive Service Advisor coaching and training Dealer Service […]

Automotive Interactive Walk Arounds with Service Teams

“You want me to do what now ?”

Recently I received a emailed correspondence from a service advisor that was just fed up with all the added responsibilities piled on him and him peers in the service drive . He was asking me if the status quo has changed across the country. Here is a snippet of that email: “Many of the writers […]

Ready for Growth in 2013?

2012 is almost over and you have survived another year.   We’ve come to the end of a very eventful year. The economy is improving, and we all look forward to new opportunities for growth in 2013.   Many of those opportunities will be influenced by new technology, like Tablets in the service drive and […]

Let's try something new

Lets Try Something New.

Technology is always changing and I wanted to share something I learned this week. This is a QR code and with a swipe of a scanner on your iPhone or Android phone it will direct you straight to a website, newsletter or other special offer that a company  wants to share with you. I was […]

Taking Time Saves Time

12 December 2013

Express Lube, Express Lane, Quick Service, Fast Lane, Etc., Etc. Who wants to wait?  Raise your hand. We live in a fast pace world. Most of us strap ourselves into a technical marvel very day and strap in the ones we love in the back seat, some of these seats cost in excess of $200.00.  […]

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Posted in Coaching, Press Release, Training, Walk-Around

Automotive Phone Skills Training

Who’s doing all the talking?

16 November 2012

Dealerships are moving in the right direction and have been focusing on Customer Satisfaction for the last decade.   Retail facilities have big budgets to bring in the clients through advertising,  CRM’s and SEO’s and many other company’s with acronyms attached to them. The initial form of contact is the computer with over 60% of […]

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Posted in Press Release0 Comments

What works?

When things aren’t working – do the opposite

08 October 2012

There’s a famous Seinfeld episode where George is at a very low point in his life. Nothing is working and he doesn’t know what his next step should be. You can watch it here: http://youtu.be/cKUvKE3bQlY What would happen if YOU did the opposite of what your instincts (fear) tell you? If what you’ve been doing […]

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Posted in Press Release0 Comments

Pre-Paid Service Plans give Retailers the Advantage.

25 September 2012

Pre-paid and complimentary maintenance plans boost customer retention at auto dealership service departments. This is a realization as our generations of home auto repairman or weekend mechanics seem to be getting older and older. Nearly three of five polled consumers with such plans say they are likely to continue servicing their cars at a dealership […]

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Posted in Dealer Service Academy, Press Release, Training

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Dealer Service Academy’s distinct differentiators is the ability to offer leading service expertise, to deliver it via top-notch, interactive implementation and to make the connection between information and action. Interactivity is our hallmark.
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